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Topic Presenter Company Color and Type in Information Design Charles Poynton, Mary Mooney Poynton Vector Corp., Sun Microsystems Digital Storytelling and Computer Game Design Thomas Gillespie Indiana University Interviewing Customers: Discovering What They Can't Tell You Ellen Isaacs Electronic Communities Metaphor Design in User Interfaces: How to Manage Expectation, Surprise, Comprehension, and Delight Effectively Aaron Marcus Aaron Marcus and Associates OVID: Object View and Interaction Design Richard Berry, Scott Isensee, Dave Roberts IBM Product Usability: Survival Techniques Jared Spool, Tara Scanlon, Carolyn Snyder User Interface Engineering Spoken Dialogue Interfaces Susann LuperFoy The MITRE Corporation

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