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Topic Presenter Company Tutorial Notes #1 Human-Computer Interaction: Introduction and Overview Keith A. Butler, Wayne Gray, Robert J.K. Jacob Boeing Information and Support Services, George Mason University, MIT Media Lab/Tufts University Tutorial Notes #2 Avoiding "We Can't Change That!": Software Architecture & Usability Bonnie John, Len Bass Carnegie Mellon University, USA Tutorial Notes #3 Information Visualization and Visual Perception Ed Chi, Stuart Card Xerox PARC, USA Tutorial Notes #4 The Usability Engineering Lifecycle Deborah Mayhew Deborah J. Mayhew & Associates, USA Tutorial Notes #5 Cognitive Factors in Design: Basic Phenomena in Human Memory and Problem Solving Thomas T. Hewett Drexel University Tutorial Notes #6 E-Business Design Process--A Just in E-time Approach for Practitioners Helmut Degen (Germany), Sonja Pedell (Germany), Kem Laurin Lubin (USA), Ji Zheng (China) Siemens AG Tutorial Notes #7 Let's Get Small: Experience Design for the Mobile Internet Vincent Helyar, David More Serco Usability Services, UK; The Hiser Group, Australia Tutorial Notes #8 A Primer on Test Design and Statistics for Usability Evaluation Andrew Dillon University of Texas-Austin, USA Tutorial Notes #9 Goal-Directed Methods for Great Design Kim Goodwin Cooper Interaction Design, USA Tutorial Notes #10 Crafting the Compelling User Experience Carolyn Bjerke, Didier Bardon IBM, USA Tutorial Notes #11 Designing Multimedia User Interfaces Alistair Sutcliffe, Leon Watts UMIST, Manchester, UK Tutorial Notes #12 Discovering User Needs: Field Techniques You Can Use Kate Gomoll, Ellen Story Gomoll Research & Design, USA Tutorial Notes #13 Designing Systems That Adapt to Their Users Anthony Jameson DFKI, Germany Tutorial Notes #14 Advanced Usability Testing Methodology Rolf Molich DialogDesign, Denmark Tutorial Notes #15 Understanding Users' Work in Context: Practical Observation Skills Susan M. Dray Dray & Associates, Inc. Tutorial Notes #16 Web Sites That Work: Designing With Your Eyes Open Jared Spool, Matthew Klee, Christine Perfetti, Erik Ojakaar User Interface Engineering, USA Tutorial Notes #17 Information Foraging Peter Pirolli, Stuart Card Xerox PARC, USA Tutorial Notes #18 Promoting, Establishing, and Institutionalizing Usability Engineering Deborah Mayhew Deborah J. Mayhew & Associates, USA Tutorial Notes #19 Collaboration Technology in Teams, Organizations, and Communities Steven Poltrock, Jonathan Grudin The Boeing Company, Microsoft Research Tutorial Notes #20 Driving Real Invention from Customer Data Karen Holtzblatt, Hugh Beyer InContext Enterprises, Inc. Tutorial Notes #21 Design and Rapid Evaluation of Usable Web Sites Gene Lynch, Susan Palmiter Design Technologies, Inc. Tutorial Notes #22 Scenario-Based Usability Engineering Mary Beth Rosson, John M. Carroll Virginia Technological Institute, USA Tutorial Notes #23 Flexible, Accessible Interfaces More Usable by Everyone Gregg Vanderheiden, Shawn Lawton Henry University of Wisconsin, Madison, USA; Shawn Lawton Henry, Optavia Network, USA Tutorial Notes #24 How to Introduce, Deploy, and Optimize User-Centered Design In Your Organization Karel Vredenburg, Scott Isensee, Carol Righi IBM, USA; BMC Software, USA; Righi Interface Engineering, USA Tutorial Notes #25 GUI Bloopers: Recognizing and Avoiding Common GUI Design Mistakes Jeff Johnson UI Wizards, Inc., USA Tutorial Notes #26 Designing Speech User Interfaces Jennifer Lai IBM T.J. Watson Research Center, USA Tutorial Notes #27 Frontiers of User Support: Bridging the Gap Between What Users Know and What They Need to Know Ron Baecker University of Toronto and Expresto Software Corp., Canada Tutorial Notes #28 Understanding Homes, Consumers and Technology Debby Hindus Consultant, USA Tutorial Notes #29 The Simplicity Shift: Making Innovative Design Work Scott Jenson Cognima, USA Tutorial Notes #30 Styling the New Web: Web Usability with Style Sheets Steven Pemberton CWI, Amsterdam Tutorial Notes #31 A Cognitive Approach to Interactive System Design Michael Atwood, Thomas Hewett Drexel University, USA Tutorial Notes #32 Web Site Usability: The Big Picture Jared Spool, Matthew Klee, Christina Perfetti, Erik Ojakaar User Interface Engineering, USA

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