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Topic Presenter Company Discovering User Needs: Field Techniques You Can Use Kate Gomoll, Ellen Story Gomoll Research and Design, Inc. Driving Real Innovation with Customer Data Karen Holtzblatt InContext Enterprises Focusing on Content: Information Design for the Web Ginny Redish, PhD Redish and Associates, Inc. Screen Design Essentials: Effective Layout and Design for Windows and Web Pages Shane Morris The Hiser Group Taking Control Back from the Inmates: Using Goal-Directed Design to Create Cool Stuff Kim Goodwin Cooper Interaction Design Usability Isn't Enough: Making the Web Relevant Mitch McCasland imc2 Visual Literacy for UI Designers Bill Horton William Horton Consulting, Inc.

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